What are the responsibilities and job description for the Customer Service Representative position at SPECTRUM?
Spectrum Job Description
As a Technical Field Support Associate, you will be responsible for installing and maintaining our network infrastructure in residential and commercial areas. You will also provide troubleshooting and repair services to resolve customer issues, communicate effectively with customers to understand their needs, and maintain accurate records of work completed and customer interactions.
Benefits:
As a Technical Field Support Associate, you will be responsible for installing and maintaining our network infrastructure in residential and commercial areas. You will also provide troubleshooting and repair services to resolve customer issues, communicate effectively with customers to understand their needs, and maintain accurate records of work completed and customer interactions.
Responsibilities:
- Install and maintain our network infrastructure in residential and commercial areas.
- Provide troubleshooting and repair services to resolve customer issues.
- Communicate effectively with customers to understand their needs and provide solutions.
- Maintain accurate records of work completed and customer interactions.
Requirements:
- Education: High school diploma or equivalent required.
- Technical Skills: Problem-solving skills, computer literacy, and ability to use hand tools.
- Skills: Communication, teamwork, time management, organization, critical thinking, and reliability.
- Abilities: Interpret analytics from soft tools such as meters and handheld devices, troubleshooting, reading, writing, and speaking English fluently.
- Physical Abilities: Ability to walk over varied terrain in all kinds of weather while carrying tools and equipment, safely use weight-bearing equipment within the maximum weight limitations, lift up to 90 lbs, climb ladders to a height of 32 feet, work in confined spaces, and operate company vehicles safely.
Benefits:
- Lifelong learning opportunities through comprehensive training and development programs.
- Dynamic growth opportunities to advance your skills and career.
- Competitive pay and benefits package.
- Total rewards program to support your well-being and success.
