What are the responsibilities and job description for the Field Service Representative position at SPECTRUM?
Deliver Exceptional Customer Experiences
Spectrum is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be the face of Spectrum's products and services, delivering essential and innovative technology to customers while exceeding their expectations.
You will work independently with minimal supervision, performing installations, disconnects, downgrades, and upgrades for residential customers. You will also provide world-class customer service, educate customers on proper use of their Spectrum services and equipment, and complete reconnects.
In this role, you will have the opportunity to build relationships both internally and externally, problem-solve, and work in a variety of working conditions and locations. You will be equipped with the proper training to work efficiently in the field and make decisions that drive customer satisfaction.
Required Qualifications
- Education: High School diploma, GED, or equivalent work experience
- Technical skills: Problem solver with a technical aptitude, computer and software application use, accurately measure distances using measuring tape, work with hand tools
- Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable
- Abilities: Interpret analytics from soft tools such as meters and handheld devices, troubleshooting, read, write, and speak the English language
- Physical: Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (345 lbs), ability to lift up to 90 lbs and climb ladders to a height of 32 feet, working in confined spaces and at heights, safely operate and navigate a company vehicle in constant changing environments, ability to work with small components and wires, ability to work outside for extended periods in any season and/or during inclement weather
- Valid Drivers license with satisfactory driving record within company standards required, ability to travel (including during inclement weather) to and from assigned territories and company facilities
