What are the responsibilities and job description for the Field Technician position at SPECTRUM?
Job Description
Spectrum is seeking a skilled and customer-focused Field Technician to join our team. As a Field Technician, you will play a critical role in delivering essential and innovative technology to our customers, exceeding their expectations with world-class service.
You will work independently, performing installations, repairs, and upgrades for residential customers, while providing exceptional customer service. Your daily interactions will be customer-facing, as you educate them on proper use of their Spectrum services and equipment.
The successful candidate will possess a high school diploma or equivalent, a valid driver's license with a satisfactory driving record, and the ability to lift up to 90 pounds and climb ladders to a height of 32 feet. You will also have strong technical skills, problem-solving abilities, and excellent communication and time management skills.
Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
We are an equal opportunity employer, committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
Key Responsibilities
- Install, repair, and upgrade residential services for customers
- Provide world-class customer service, educating customers on proper use of their Spectrum services and equipment
- Work independently, with minimal supervision, in a field-oriented role
- Maintain accurate records of work completed and customer interactions
Requirements
- High school diploma or equivalent
- Valid driver's license with satisfactory driving record
- Ability to lift up to 90 pounds and climb ladders to a height of 32 feet
- Strong technical skills and problem-solving abilities
- Excellent communication and time management skills
