Residential Sales Representative

Job Summary

Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers, who have not previously had our services.

Major Duties and Responsibilities

• Actively supports all efforts to simplify and enhance the customer experience, ensuring consistency in every interaction.
• Tenacious and driven, you excel in environments where your reward is based on your effort, with potential for uncapped growth and development.
• Acquire new residential customers through door-to-door contact from assigned leads, utilizing consultative selling techniques to understand their needs.
• Conduct proactive consultative needs analysis with new prospective customers, identifying opportunities to upsell and cross-sell products and services.
• Develop and present sales presentations/proposals on products and services that meet customers' needs, addressing objections and concerns.
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
• Supports team and team goals by actively participating in all sales meetings and training programs as assigned, contributing to a collaborative and results-driven environment.
• Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales, meeting or exceeding established targets.
• Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures, maintaining accurate records and reports.
• Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
• Attends and successfully completes training programs, staying up-to-date with industry developments and company initiatives.
• Performs other duties as requested by supervisor, demonstrating flexibility and adaptability in a fast-paced environment.

Required Qualifications

Required Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand the English language, communicating effectively with customers and colleagues.
• Engaging interpersonal skills, building strong relationships with customers and stakeholders.
• Ability to listen, formulate needs-based sales strategies, and articulate pitches to sell products and services, addressing customer objections and concerns.
• Passion to succeed and a strong personal drive to sell to prospective customers, with a focus on delivering exceptional results.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle, maintaining a safe and clean vehicle.
• Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).
• Must be able to work evenings and weekends, as business needs dictate, to maximize prospective customer contact and achieve sales targets.
• A valid driver's license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
• Ability to work independently with little or no supervision, taking initiative and ownership of sales activities and results.

Required Education

High School Diploma or equivalent work experience, with a focus on developing skills and knowledge relevant to the role.

Preferred Qualifications

Preferred Skills/Abilities and Knowledge

• Success in a previous sales position, prospecting, or cold calling; direct sales experience preferred but not required.
• Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and the ability to educate consumers on related products and services as needed.

Preferred Related Work Experience and Number of Years

2 years sales or relevant work experience, with a focus on developing skills and knowledge relevant to the role.

Working Conditions

• Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
• Minimal time in an office environment, with some overnight stays possible.
• Exposure to moderate noise levels, with some repetitive tasks and standing involved.

About Us

Our company values diversity and inclusion, and is committed to growing a workforce that reflects our communities, providing equal opportunities for employment and advancement.

Career Growth Opportunities

We offer comprehensive pay and benefits packages, recognizing employees' contributions to our success, supporting all aspects of their well-being, and delivering real value at every stage of life.