Supervisor, Operations

Job Description

Average target compensation of $100K uncapped incentives

Key Responsibilities:

• Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Coach to and follow Charters Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Ability to read, write, speak and understand the English Language.
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Requirements:

• Bachelors degree in business or marketing, or equivalent work experience.
• ~2 years of Outside Sales or related work experience.
• Knowledge of Direct Sales practices
• Knowledge of cable or telecommunications services

Preferred Qualifications:

• ~ Sales Supervisory experience preferred - 0.Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

Additional Information:

• A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
• We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
• In addition, this position has a commission earnings target starting at $52,800

Salary : $52,800