Account Manager Inside Sales Accounts

Description

Maintains relationships and favorable contacts with current and potential accounts.

Resolves customer issues/problems, researches and makes recommendations for potential product enhancements or modifications to increase sales.

May assist in the preparation of sales forecasts, quotes or negotiations.

May require a bachelor's degree and 0-2 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. 

Typically reports to a manager. (Increase customer satisfaction. Retain accounts. Identify needs and consult on solutions. Process and plan customer jobs.  Customer Job/Project Management)

Qualifications

Organization Core Values

Humanity – People, Respect, Teamwork, Community, Kindness

Excellence – Quality Work, Integrity, Responsibility, Accountability, Exceptional

Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible

Development – Grow, Create, Learn, Expand, Advance

Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Core Focus – Job Family

Sales and Sales Support

Market Description

Maintains relationships and favorable contacts with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for potential product enhancements or modifications to increase sales. May assist in the preparation of sales forecasts, quotes or negotiations. May require a Bachelor’s degree or equivalent and 2-5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A certain degree of creativity and latitude is expected. Typically reports to a manager.
(Increase customer satisfaction. Retain accounts. Identify needs and consult on solutions. Process and plan customer jobs.  Customer Job/Project Management)

Internal Description

An account manager is responsible for managing and maintaining relationships with existing clients or customers of a company.  The focus is on inside sales activities, supporting current accounts and active customers.

Responsibilities

• Build and maintain strong relationships with existing clients or customers
• Ensure that customer needs and expectations are met or exceeded.
• Conduct research to identify potential customers and generate sales leads.
• Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
• Develop and implement account strategies and plans to maximize revenue and profitability from existing accounts.
• Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
• Work collaboratively with the sales team to develop and implement sales strategies and tactics.
• Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
• Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
• Meet or exceed monthly and quarterly sales targets.
• Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
• Continuously evaluate and improve sales processes to increase productivity and efficiency.
• Site surveys
• Assist with the development and maintenance of client relationships

Requirements

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding computer software, especially CRM systems and sales software
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships

Work Schedules and Arrangements

• Onsite position
• Hourly
• Hours
  • 830am-530 Monday through Friday

Helpful Skills (list out skills that are necessary for the job – things they will do each day)

• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Can do Attitude – Willingness to be taught and learn new things
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Being a team player with sales team and company locations

About AlphaGraphics

AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need.  We fulfill at break-neck speeds without losing that personal touch.

The AlphaGraphics Idaho Falls location is part of a larger organization called Speedy CPS.  Speedy CPS has multiple locations in Utah, Idaho, Wyoming, and Montana.  

Benefits:

• Health Insurance
• Dental and Vision Insurance
• Flexible Spending
• Several Supplemental Plans
• Retirement account matching
• Employee discount
• Paid time off
• Holiday Schedule including your Birthday

Salary : $15 - $20