System Specialist

Job description

The System Administrator is responsible for managing the service desk, providing comprehensive end- user support, and ensuring the stability, security, and efficiency of our IT infrastructure. The ideal candidate will have a strong technical background, a security-first mindset, and hands-on experience with various IT systems. This position involves handling service desk requests and providing prompt support to end users (40%), managing, updating, and securing our IT infrastructure (40%), and planning and executing ad-hoc IT projects to improve system performance and security (20%). This role is primarily office-based with some limited work-from-home capability.

ESSENTIAL DUTIES:

• Service Desk: Handle and prioritize service desk requests, providing day-to-day support to end users.
• Server Management: Implement, manage, update, and patch both physical and virtual servers.
• Network Monitoring: Monitor and maintain networking devices, including firewalls, switches, routers, and servers.
• Backup and Restore: Configure, troubleshoot, and test backups and restores for critical infrastructure.
• System Upgrades: Plan and execute system upgrades and improvements to enhance performance and security.
• Disaster Recovery: Participate in and maintain disaster recovery scenarios, policies, and practices.
• Documentation: Maintain thorough documentation for departmental procedures and system configurations.
• IT Best Practices: Implement and enforce best practices to ensure the integrity and security of the IT infrastructure.

TECHNICAL RESPONSIBILITIES:

• Windows Server Management: Extensive hands-on experience managing a Windows-centric server environment.
• Virtualization: Proficiency in VMware and Hyper-V virtualization technologies.
• Storage Area Network (SAN): Experience with HPE 3PAR SAN configuration and management.
• Active Directory: Strong knowledge of Active Directory, including Group Policy Objects (GPOs).
• Microsoft 365 Administration: Proficiency with M365, including Entra, Intune, Exchange, and Teams.
• Backup Solutions: Experience with Veeam Backup & Replication (B&R).
• Automation and Scripting: Familiarity with automation technologies and PowerShell scripting.
• Networking Protocols: Working knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, and ICMP.

Education / Experience (an equivalent combination of education and experience required to successfully complete the primary accountabilities is indicated below)

Degree: Bachelor’s

Major: Information Technology, or related field

Years and Type of Experience: 5

An equivalent combination of education and experience may be considered, with preference given to previous System Administrator or IT experience in a manufacturing environment.