Tech Support II

Spherion Gainesville, FL has a client looking for a Tech Support II to troubleshoot advanced computer and network problems and provide help desk support in their Gainesville, FL office. You must have experience managing, troubleshooting, and deploying servers and managing, troubleshooting, and configuring networks. Let’s get to work.

Direct Hire Opportunity!

Gainesville, FL

Schedule: FT, hours based on business needs

Salary: $26 – 31/hr DOE

Please email your resume to Laura Barnhouse – laurabarnhouse@spherion.com

Responsibilities:

- Server Troubleshooting: Handle server hardware and software issues

- Network Support: Assist with network configurations, maintenance, and troubleshooting

- Escalation Support: Provide support to Level 1 technicians and handle escalated tickets

- Operational Projects: Participate and lead operational projects to maintain, secure, and improve internal and client environments

- Client Projects: Participate in client projects such as new deployments and onboarding

- Security: Implement and manage basic security measures like antivirus, EDR, firewalls and backups

- Documentation: Create and maintain detailed technical documentation for systems and processes

- Server Deployment: Configure and deploy servers

- Domain Support: Manage and support Active Directory (AD) and Group Policy (GPO) including user account management, group memberships, and policy settings

- Virtualization Support: Configure, deploy and maintain virtualization environments

- Cloud Support: Configure, deploy and maintain cloud environments

- Onsite Leadership: Provide leadership of onsite support for projects

- Ticket Management: Log and manage support tickets with proper documentation and escalation

- Customer Support: Provide support to clients via phone, email, or chat

- Software Installation: Install and configure server software and applications

- Problem Management: Develop and implement root cause analysis on common or recurring issues

- On-call Support: Participate in the on-call rotation to provide after hour support

- Level 1 Coverage: Backup level 1 technicians during staffing shortages or support surges

- Other duties as assigned

Requirements:

- High school diploma or equivalent

- At least 2 years experience in service IT, ticket based work

- Technical Expertise: Advanced understanding of operating systems (Windows, Linux, macOS), networking (TCP/IP, DNS, DHCP), and server management (AD, Group Policy, RAID, bonded networks, etc.)

- Project Management: Basic project management skills to participate effectively in operational and client projects

- Security Knowledge: Understanding of cybersecurity principles and practices

- Communication: Enhanced ability to explain technical concepts to non-technical users

- Mentorship: Provide training and mentorship to Level 1 technicians

- Required certifications: CompTIA A , Microsoft 365 Fundamentals or higher, CompTIA Net or equivalent, CompTIA Security or equivalent, CompTIA Server or equivalent, Criminal Justice Information Services, Microsoft Certified: Azure Fundamentals or equivalent, Nerdio MM-100, Watchguard Security Essentials, Zultys Certified Systems Expert

- Preferred certifications: Apple Certified Support Professional, Certified Ethical Hacker, Cisco Certified Network Associate, CompTIA CASP , CompTIA Cloud , CompTIA CySA , CompTIA Linux , CompTIA PenTest , CompTIA Project , Dell PowerEdge Foundations, GIAC Security Essentials, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Network Engineer Associate, Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate, Systems Security Certified Practitioner

Benefits after qualifying periods:

- Health insurance

- Dental insurance

- SIMPLE IRA plan

Are you ready to start your next career? Please click here https://www.spherion.com/jobs/tech-support-ii_gainesville_44430094/ to apply or call us at 352-378-2300 to inquire about our job opportunities.

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• Windows: 1 year (Required)
• Linux: 1 year (Required)
• Mac OS: 1 year (Required)
• TCP/IP: 1 year (Required)
• Server management: 1 year (Required)
• IT project management: 1 year (Required)
• Cybersecurity: 1 year (Required)

License/Certification:

• CompTIA A (Required)
• CompTIA Network (Required)
• CompTIA Security (Required)

Ability to Relocate:

• Gainesville, FL 32606: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $31