What are the responsibilities and job description for the Bilingual Technical Support Specialist position at Spherion?
Join the Spherion Staffing team as a Technical Support Specialist Level 1 and dive into the exciting world of cutting-edge products! You'll become an expert in all things like helping customers, distributors, and specifiers with quick, efficient, and friendly support. Your mission? Identify needs fast, offer creative solutions, and deliver top-notch service that leaves everyone smiling!Responsibilities : Be the go-to expert for all customer support needs through phone, email, and web requests.Jump in to tackle tough technical issues, escalate when needed, and help resolve problems fast!Keep customers in the loop with follow-ups, timelines, and solutions to ensure a smooth experience.Log case details, troubleshoot, and track resolutions in our CRM system (Salesforce).Handle product returns and warranty replacements like a pro.Stay organized with accurate records of all customer interactions.Stay professional and clear in communication with customers, partners, and teammates.Work a set Monday-Friday day shift (with some flexibility).Ready for anything else that comes your way!Working hours : 8 : 00 AM - 5 : 00 PMSkills : Call center experience (preferred).Software troubleshooting experience (preferred).Knowledge of irrigation systems preferred.Two years of technical customer support experience preferred.Knowledge of irrigation systems preferred.Experience with electrical / mechanical systems preferred.Familiarity with IoT, networks, and cellular communications preferred.Education : High SchoolExperience : 0-1 yearsQualifications : High school diploma, GED, or technical school (required).0-2 years of related experience or equivalent education and experience.Customer support experience (required).Technical support experience (required).Experience with hardware / software troubleshooting desired.Bilingual (English / Spanish) (Required).Excellent written and verbal communication skills.Proficient in Outlook, Word, Excel, and other basic tools.Strong problem-solving and critical thinking skills.Good listening skills and ability to identify issues.Ability to manage high-pressure situations with empathy.Eagerness to learn and grow in a fast-paced environment.Self-starter with a hands-on approach to learning.Quick to learn technical concepts and apply them to troubleshoot.Attention to detail and ability to prioritize tasks.Please call your local branch to obtain more information about this position.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).key responsibilitiesBe the go-to expert for all customer support needs through phone, email, and web requests.Jump in to tackle tough technical issues, escalate when needed, and help resolve problems fast!Keep customers in the loop with follow-ups, timelines, and solutions to ensure a smooth experience.Log case details, troubleshoot, and track resolutions in our CRM system (Salesforce).Handle product returns and warranty replacements like a pro.Stay organized with accurate records of all customer interactions.Stay professional and clear in communication with customers, partners, and teammates.Work a set Monday-Friday day shift (with some flexibility).Ready for anything else that comes your way!experience0-1 yearsskillsCall center experience (preferred).Software troubleshooting experience (preferred).Knowledge of irrigation systems preferred.Two years of technical customer support experience preferred.Knowledge of irrigation systems preferred.Experience with electrical / mechanical systems preferred.Familiarity with IoT, networks, and cellular communications preferred.qualificationsHigh school diploma, GED, or technical school (required).0-2 years of related experience or equivalent education and experience.Customer support experience (required).Technical support experience (required).Experience with hardware / software troubleshooting desired.Bilingual (English / Spanish) (Required).Excellent written and verbal communication skills.Proficient in Outlook, Word, Excel, and other basic tools.Strong problem-solving and critical thinking skills.Good listening skills and ability to identify issues.Ability to manage high-pressure situations with empathy.Eagerness to learn and grow in a fast-paced environment.Self-starter with a hands-on approach to learning.Quick to learn technical concepts and apply them to troubleshoot.Attention to detail and ability to prioritize tasks.educationHigh School
