What are the responsibilities and job description for the Call Center Representative Inbound position at Spherion?
Join Our Contact Center Team - Where Customer Service Meets Excellence!
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every call is a chance to make someone's day? If so, we want YOU to be the voice of our company!
As a Contact Center Representative, you'll be the first point of contact for customers placing orders for academic awards, answering their questions, and ensuring their experience is seamless. You'll enter and release orders with speed and accuracy, recommend products, and help resolve any issues-all while delivering top-notch service with a smile.
Responsibilities :
You will be responsible for handling inbound customer calls, assisting with order placement, answering product inquiries, and providing updates on order status, shipping, and invoicing. You?ll accurately enter and release customer orders using a detailed web-based system while ensuring a seamless and positive experience. In this role, you?ll recommend products and services, identify and escalate priority issues, and document all order details according to company procedures. Additionally, you may be required to make occasional outbound calls to gather missing order information and, over time, assist with processing emailed orders. Flexibility is key, as overtime and occasional weekend shifts will be required during peak months (April / May).
Working hours : 8 : 30 AM - 5 : 30 PM
Skills : Education :
No Degree Required
Experience : 0-1 years
Qualifications :
Proficient in relevant computer applications with the ability to learn AS400 application - required
Knowledge of call center telephony and technology preferred
Excellent data entry and typing skills 35-40wpm minimum typing; 6000 KSPH net data entry speed.
Verbal and written communication skills
Experience in a contact center or customer service environment preferred to understand how to expedite orders quickly and accurately for customers.
Customer service mindset
Excellent attention to detail
Are you ready to take your customer service skills to the next level? If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy helping customers, this is the perfect opportunity for you. Join our team as a Contact Center Representative and be part of a company that values teamwork, accuracy, and exceptional service. Don?t wait?apply today and start your next career move with us!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
You will be responsible for handling inbound customer calls, assisting with order placement, answering product inquiries, and providing updates on order status, shipping, and invoicing. You?ll accurately enter and release customer orders using a detailed web-based system while ensuring a seamless and positive experience. In this role, you?ll recommend products and services, identify and escalate priority issues, and document all order details according to company procedures. Additionally, you may be required to make occasional outbound calls to gather missing order information and, over time, assist with processing emailed orders. Flexibility is key, as overtime and occasional weekend shifts will be required during peak months (April / May).
experience
0-1 years
skills
qualifications
Proficient in relevant computer applications with the ability to learn AS400 application - requiredKnowledge of call center telephony and technology preferredExcellent data entry and typing skills 35-40wpm minimum typing; 6000 KSPH net data entry speed. Verbal and written communication skills Experience in a contact center or customer service environment preferred to understand how to expedite orders quickly and accurately for customers. Customer service mindsetExcellent attention to detail
education
No Degree Required
