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CUSTOMER SERVICE REPRESENTATIVE

Spherion
Freehold, NJ Full Time
POSTED ON 4/26/2025
AVAILABLE BEFORE 5/22/2025

An employee in this job will have a responsibility to perform verbal, clerical and other related operational duties.

The Operations C / S Representative will be responsible for all clerical aspects of the position and other tasks as

assigned by management. new customer enrollment, service cancellations, schedule special order services,

rely that information and related operations functions including, but not limited to collation of paperwork,

assignment of special ordered services, data entry, organization of special ordered services and clerical

assignments associated with departmental needs.

Responsibilities :

  • Answer phone calls
  • Set up new customers in system
  • Explain types of service available and rates to customers
  • Sell services
  • Open one-time service requests
  • Perform cancellation requests

o Explain cancel process

o Confirm last date of service

  • Troubleshoot customer issues

    • Working hours : 8 : 00 AM - 4 : 30 PM

    Skills :

  • Learn and implement organization, work flow, forms, and procedures.
  • Completing standard forms online and on paper.
  • Ability to understand and present significant facts obtained from data, when requested.
  • Ambition to become familiar with all offered services and rates
  • Conscious of competitor pricing and offers

    • Education : No Degree Required

    Experience : 1-4 years

    Qualifications :

  • Strong knowledge of English language; written and verbal.
  • Computer skills :

    • o Knowledge of Windows Microsoft Word, Excel and Office

    o Ability to learn and master the software system used in the department

  • Understanding of customer service etiquette
  • Experience with a business phone system
  • Ability to post conversational notes on accounts
  • Ability to follow instructions.
  • Ability to communicate clearly and effectively.
  • Ability to use diplomacy and discretion at all times
  • Ability to direct incoming calls to appropriate party when necessary.
  • Ability to perform mathematical calculations.
  • Ability to multitask and prioritize.

    • Apply online.

    Call or text our office : 908-725-6600

    Qualified candidates are encouraged to email their resume to susanfitzgerald@spherion.com

    Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

    Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

    key responsibilities

  • Answer phone calls? Set up new customers in system? Explain types of service available and rates to customers? Sell services? Open one-time service requests? Perform cancellation requestso Explain cancel processo Confirm last date of service? Troubleshoot customer issues

    • experience

    1-4 years

    skills

  • Learn and implement organization, work flow, forms, and procedures.? Completing standard forms online and on paper.? Ability to understand and present significant facts obtained from data, when requested.? Ambition to become familiar with all offered services and rates? Conscious of competitor pricing and offers

    • qualifications

  • Strong knowledge of English language; written and verbal.? Computer skills : o Knowledge of Windows Microsoft Word, Excel and Officeo Ability to learn and master the software system used in the department? Understanding of customer service etiquette? Experience with a business phone system? Ability to post conversational notes on accounts? Ability to follow instructions.? Ability to communicate clearly and effectively.? Ability to use diplomacy and discretion at all times? Ability to direct incoming calls to appropriate party when necessary.? Ability to perform mathematical calculations.? Ability to multitask and prioritize.

    • education

    No Degree Required

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