What are the responsibilities and job description for the Customer Service & Sales Representative position at SPI LLC?
Job Description
Job Description
current customers. Assist with warehouse tasks as needed.
Areas of responsibilities may include but are not limited to :
- Attract potential customers by answering product and service questions.
- Suggest additional products and services to potential and current customers.
- Manage large amounts of inbound and outbound calls.
- Anticipate customer needs, following up with previous customers to offer reorders or additional services.
- Responsible for product knowledge to answer customer questions.
- Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
- Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features.
- Closing sales and achieving sales targets.
- Create and maintain a database of current and potential customers.
- Assist with administrative tasks and warehouse work as needed.
- Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse / office housekeeping as needed.
- Participate in monthly and / or annual physical inventories.
- Schedule inbound / outbound deliveries, as well as incoming / outgoing inventory.
- Stock, organize, and maintain showroom to maximize sales and maintain inventory.
- Maintain proper project details, documentation, and orders for specific large projects.
Education, Skills, Experience, and Knowledge
Work Environment
Office and warehouse / fabrication environment
Physical demands may include but are not limited to :
Travel
None
Exemption Status
Non-exempt
