What are the responsibilities and job description for the Technical Service Representative position at SPI LLC?
Job Details
Job Description
Job Description
Technical Services Representative Spray Foam Equipment
Skillsets:
- Mechanical & electrical skillsets required
- Ability to source and read equipment manuals to support customer needs
- Fluent in different computer software
- Strong analytical and problem-solving skills
- Excellent interpersonal and customer service skills
- Proficient in spray foam knowledge or ability to learn
- Communication skills
- Time management
- Initiative
- Excellent organizational skills with a proven ability to meet deadlines
- Detail-oriented, ability to work independently as well as with other team members
Duties:
- Train customers on the use of equipment purchased.
- Receive calls from customers with equipment issues and diagnose over the phone politely, and professionally
- Diagnose and walk the customer thru issues with any & all components of a spray foam rig [proportioner, gun, pump, generator, compressor, and dry air systems] using the most cost-effective methods for the customer
- Log into customers equipment to monitor and/or diagnose issues when necessary
- Access manufacturer and/or support pages to perform duties when necessary
- Thoroughly document each call and training session
- Continually improve on one s knowledge base
- Stay abreast of new technologies to best assist customers
- Upsell products & services to customers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
