Operations Manager

Summary

The Operations Manager manages all aspects of the branch/area with expectations to meet branch/area operating income objectives. This role will manage warehouse/administrative personnel and Customer Service and Inside Sales Representatives.

Areas of responsibilities may include but are not limited to:

• Ensure the branch/area’s operating income and EBITDA meets or exceeds budget.
• Establish, monitor, and communicate performance-based service metrics.
• Establish purchasing programs to provide adequate inventory while striving to improve inventory turns.
• Plan and set clear objectives to meet targets and initiate/track corrective action when required.
• Establish expectations for continuous improvement on an annual basis.
• Develop benchmarks and implement best practices to exceed benchmark performance.
• Lead and upgrade branch/area by ensuring development and training is in place for all personnel.
• Provide effective coaching to progressively improve performance of all personnel and establish recognition/reward programs to improve morale.
• Develop strong and proactive safety program by holding regular meetings to discuss proper procedures and processes. Set clear objectives to provide a safe work environment, while complying with all applicable government safety regulations.
• Ensure all operational certifications are current and in place in order to meet state, federal and corporate requirements.
  
  

Education, Skills, Experience, And Knowledge

• High school diploma/GED or equivalent work experience
• Previous managerial experience
• Teamwork, multi-tasking, and leadership skills
• Strong leadership, negotiation, and analytical skills
• Strong operational skills and ability to understand key order entry, purchasing and collection techniques
• Proficient in Microsoft Office (Outlook, Excel, Word) and ERP systems
• Excellent interpersonal and communication skills
• Experience in distribution and/or building and construction industry is preferred
• Experience in inventory control techniques as well as logistics knowledge
  
  

Work Environment

Office and warehouse/fabrication environment

Physical Demands May Include But Are Not Limited To

Moderate walking, standing, and/or climbing; light lifting and carrying, stooping, bending, kneeling, and reaching. Must be able to lift a minimum of 30 lbs.

Travel

Light

Exemption Status

Exempt