What are the responsibilities and job description for the Healthcare Patient Financial Counselor position at Spine Team Texas?
Job Description
Job Summary:
The Patient Financial Counselor is responsible for determining the amounts due from patients for their procedures and/or surgeries performed by our physicians. The information will be applied to the appropriate documents that are utilized by other departments. It will be the responsibility of the Patient Financial Counselor to contact the patients, inform them of their financial responsibility and make payment arrangements as necessary according to internal policies.
Educational Requirements & Position Qualifications:
All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.
Physical Requirements & Work Environment
Must be able to sit for long periods of time in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.
Company Description
Our founder, Dr. David Rothbart, understood that people struggling with back or neck pain often fear surgery as the first option. He shared this concern, which is why he founded Spine Team Texas—to treat patients conservatively and avoid surgery as the initial solution. Dr. Rothbart’s team of carefully selected pain management experts has helped many patients find relief from their back and neck pain. Schedule your appointment today to find out how they can help you achieve your goals.
Our founder, Dr. David Rothbart, understood that people struggling with back or neck pain often fear surgery as the first option. He shared this concern, which is why he founded Spine Team Texas—to treat patients conservatively and avoid surgery as the initial solution. Dr. Rothbart’s team of carefully selected pain management experts has helped many patients find relief from their back and neck pain. Schedule your appointment today to find out how they can help you achieve your goals.
Job Summary:
The Patient Financial Counselor is responsible for determining the amounts due from patients for their procedures and/or surgeries performed by our physicians. The information will be applied to the appropriate documents that are utilized by other departments. It will be the responsibility of the Patient Financial Counselor to contact the patients, inform them of their financial responsibility and make payment arrangements as necessary according to internal policies.
Educational Requirements & Position Qualifications:
- High School diploma or equivalent is required.
- Detail oriented and organizational skills.
- General knowledge of the medical field.
- Computer experience, typing and ability to operate calculator.
- Possess the ability to work productively, either independently or with other individuals.
- Proficient in communicating in the English language both written and verbally.
- The Patient Financial Counselor is responsible for determining and collecting the appropriate amounts due from patients for their procedures and surgeries performed by our physicians.
- The Financial Counselor is to apply the complete information to the appropriate Calendars in the STT Network system. All payments are to be collected prior to the scheduled surgery or procedure.
- The Patient Financial Counselor is the final check point to guarantee the patients are scheduled by the procedure schedulers at the appropriate facilities and all patients have their Precert Referenced in Case Management; ensuring the best financial interest of the patient and Spine Team Texas.
- Other duties and responsibilities may be assigned as necessary by the Patient Financial Services Manager.
All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.
Physical Requirements & Work Environment
Must be able to sit for long periods of time in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.
Company Description
Our founder, Dr. David Rothbart, understood that people struggling with back or neck pain often fear surgery as the first option. He shared this concern, which is why he founded Spine Team Texas—to treat patients conservatively and avoid surgery as the initial solution. Dr. Rothbart’s team of carefully selected pain management experts has helped many patients find relief from their back and neck pain. Schedule your appointment today to find out how they can help you achieve your goals.
Our founder, Dr. David Rothbart, understood that people struggling with back or neck pain often fear surgery as the first option. He shared this concern, which is why he founded Spine Team Texas—to treat patients conservatively and avoid surgery as the initial solution. Dr. Rothbart’s team of carefully selected pain management experts has helped many patients find relief from their back and neck pain. Schedule your appointment today to find out how they can help you achieve your goals.
