Front Desk Coordinator

Highly established orthopedic practice is hiring a Front Desk Administrator for one of the top rated orthopedic surgeons, specializing in advanced, personalized orthopedic care for athletes and active individuals, in Manhattan and New Jersey. As an out-of-network provider, the priority is patient experience, high-quality treatment, and seamless coordination of care.

Position Overview

We are seeking a professional and detail-oriented Front Desk Administrator to serve as the first point of contact for our patients. This role requires exceptional customer service skills, organizational abilities, and experience handling prior authorizations for imaging and procedures. The ideal candidate will be comfortable discussing financial responsibilities with patients in an out-of-network setting.

Key Responsibilities

Front Desk & Patient Coordination:

• Greet and check in patients, ensuring a welcoming and professional environment.
• Schedule appointments and manage the physician’s calendar efficiently.
• Answer phone calls, respond to emails, and assist with patient inquiries.
• Maintain and update patient records, ensuring accuracy and confidentiality.

Prior Authorizations & Insurance Coordination:

• Submit and follow up on prior authorizations for injections and imaging (e.g., MRIs, CT scans).
• Communicate with insurance companies to ensure timely approvals.
• Maintain up-to-date knowledge of insurance policies and requirements for sports medicine procedures.
• Provide patients with guidance on out-of-network benefits and reimbursement processes.

Financial Counseling & Billing Support:

• Discuss financial responsibilities with patients, including payment policies and estimated costs.
• Provide detailed explanations of out-of-network billing and assist with superbill preparation for insurance claims.
• Process payments, issue receipts, and manage payment plans as needed.