What are the responsibilities and job description for the Tour Desk Agent position at Spinnaker Resorts, Inc.?
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
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JOB DESCRIPTION SUMMARY
The Tour Desk Agent primary focus will be to handle all tasks related to tour flow at Sales Centers.
DUTIES AND RESPONSIBILITIES
- Key holder responsible for opening Sales Center
- Set up and coordination of breakfasts and lunches
- Greet all inbound tours
- Coordinate Tour Schedule for Sales – identify slots available on Sales Rep schedule and proactive solicit tour from appropriate source (OPC, In-house, minivac)
- Provide excellent hospitality and customer service to all tours
- Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
- Recordkeeping of tour schedules including data entry and updates of tour information in SPI
- Cover other tour desks and locations if necessary or as seasonal volume shifts
- Performs other related duties & special projects as requested
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Ability to establish priorities, work independently, and proceed with objectives
- Ability to communicate effectively, both orally and in writing
- Excellent computer skills to include MS Office
- Attention to detail
- Positive and friendly attitude
- Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
- Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
OPTIONAL SKILLS A PLUS
- Knowledge of Spinnaker Resorts and or the timeshare industry
- Prior experience in sales/customer service
BENEFITS
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
Salary : $16 - $18
