What are the responsibilities and job description for the Technical Support Specialist (with UI Design Experience) position at Spino Inc?
Technical Platform Support Specialist (with UI Design Experience)
New York City - Onsite - Hybrid
Full Time
Job Description:
As a Technical Platform Support Specialist at Blockboard, you will play a pivotal role in ensuring the seamless operation of our platform and providing outstanding support to our users. Your expertise in user interface (UI) design will also contribute to enhancing the visual appeal and usability of our platform. If you are a problem-solving enthusiast with a knack for technical support and a keen eye for design aesthetics, we encourage you to apply.
Responsibilities:
· Become a subject matter expert in our platform, understanding user needs, and navigating the media ecosystem.
· Utilize your technical skills to troubleshoot issues, provide timely and effective solutions, and escalate complex issues to the appropriate teams.
· Collaborate with cross-functional teams to analyze and optimize tools, documentation, and processes, driving continuous improvement and scalability.
· Leverage your background in UI design to create visually appealing and intuitive user interfaces, ensuring an exceptional user experience.
· Translate complex technical solutions into clear and concise communications for users, demonstrating exceptional written and verbal communication skills.
· Adapt quickly to changing priorities and customer needs, maintaining a high level of responsiveness and professionalism.
Minimum Requirements:
· Proven ability to learn technical concepts and tools quickly, with a background in UI design.
· Strong analytical mindset, attention to detail, and aptitude for learning in a fast-paced environment.
· Comfortable working independently and problem-solving with minimal guidance.
· Excellent written and verbal communication skills, with the ability to collaborate effectively with cross-functional teams.
· Proficiency in design and wireframing tools.
What Will Help You Excel in This Role:
· Prior experience in technical support, preferably in a B2B or SaaS/PaaS environment.
· Familiarity with technical writing, including creating troubleshooting and navigation steps for websites.
· Curiosity and attention to detail to identify the core of issues and drive effective solutions.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $50,000 - $60,000
