What are the responsibilities and job description for the Technical Assistance Analyst position at Spiratex?
Join Our Team as a Technical Assistance Analyst!
Embrace the challenge of ensuring seamless computer operations as a Technical Assistance Analyst. This role involves delivering unparalleled technical support to users, resolving various hardware and software issues, and tailoring new systems to fit our evolving needs. You'll engage stakeholders through multiple communication channels, including phone, email, and face-to-face consultations, thereby guaranteeing the optimization of computing systems.
Dive into Your Core Responsibilities:
- Identify and correct hardware, software, and network problems, enhancing user experiences and operational efficiency.
- Guide users through tech-related queries and system troubleshooting, making technology accessible to all.
- Install and configure systems, manage OS installations, and deploy software applications.
- Continuously monitor network metrics, proactively solving connectivity issues.
- Maintain software integrity by managing updates and patches.
- Document processes meticulously, adding to our rich knowledge repository.
- Offer remote and on-site support, with flexible mobility to Romulus and Monroe locations.
- Instinctively manage incidents through logging, tracking, and escalating issues as needed.
- Ensure system longevity through routine checks and predictive maintenance.
- Empower new employees through comprehensive technology training.
- Foster a secure digital environment, enhancing awareness of potential cyber threats.
- Govern mobile devices management, imprinting strong security and performance protocols.
What You Bring to the Table:
- Keen familiarity with intricate computer systems and networks.
- Proven skill in Windows OS, complemented with a strong analytical approach.
- Navigating communication with ease, transcending technical jargon.
- Adept at juggling multiple tasks and adapting to swift technological shifts.
Educational Requirements:
An academic journey in computer science or similar, paired with 3 to 5 years of immersive experience.