What are the responsibilities and job description for the Quality control/Technical support specialist position at SPIRE Integrated Solutions?
Job Summary
We are seeking a skilled and dependable Quality Control & Technical Support Specialist to join our team. In this role, you will play a critical part in ensuring the quality and reliability of our Lynx products while providing exceptional technical support to our customers. This dual-role position involves quality assurance, inspection, troubleshooting, and customer relationship management.
Key Responsibilities
Quality Control Responsibilities:
- Inspection & Testing: Conduct operational tests to ensure the performance, safety, and efficiency of Lynx products in the factory.
- Inspect components, materials, controls, and assemblies for defects or non-conformance.
- Maintain detailed records of inspections, tests, and evaluations (FAT).
- Prepare quality control reports, highlighting identified issues and recommending corrective actions.
- Develop and update quality assurance checklists, protocols, and documentation.
- Analyze trends in product and component quality issues and work with manufacturing teams to implement improvement measures.
- Ensure compliance with industry regulations, company standards, and safety protocols.
- Calibrate and maintain testing tools and equipment as per standards.
- Develop service manuals, equipment instructions, and installation guides for Lynx products.
Technical Support Responsibilities:
- Provide remote and on-site technical support to customers experiencing issues with Lynx equipment.
- Diagnose problems and guide users through effective troubleshooting steps.
- Collaborate with engineering and manufacturing teams to resolve advanced technical issues.
- Escalate unresolved issues to appropriate departments for a quick resolution.
- Gather customer feedback on product performance and share insights with the development team.
- Inform customers about software updates, hardware improvements, and system upgrades.
- Support the implementation of equipment upgrades or modifications.
- Build positive relationships with customers and vendors, acting as the primary contact for quality and technical support concerns.
- Assist internal Parts and Service teams with technical and quality control challenges.
- Log and manage technical support cases using the CRM system.
- Occasionally travel for urgent service calls (SOS).
What We’re Looking For:
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication abilities.
- Experience in quality assurance or technical support, preferably within the manufacturing or industrial equipment industry.
- Ability to interpret technical documents, blueprints, and schematics.
- Knowledge of industry regulations, safety protocols, and quality assurance standards.
- Familiarity with CRM software and case management is a plus.
- Willingness to travel as needed.
What We Offer:
- Competitive salary and benefits.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- If you’re a detail-oriented professional passionate about quality control and technical support, we encourage you to apply today. Join us in delivering exceptional products and experiences to our customers!
Job Type: Full-time
Pay: $24.99 - $33.65 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $25 - $34