What are the responsibilities and job description for the Indoor Operations Lead position at Spirit Mountain?
SUMMARY / OBJECTIVE
The Indoor Operations Lead Attendant plays a pivotal role in overseeing and enhancing guest services, including ticket sales for ski operations and amusement parks, customer service in the ski shop, and rental desk operations. This position requires a commitment to team leadership, superior guest service, and efficient management of departmental operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as a working manager and guide staff in performing sales transactions, customer service, and equipment rentals.
- Oversee managerial tasks as assigned by reporting Director and act as a back up while Director is away from work.
- Ensure equipment, including snowboards and skis, is maintained, sized, and fitted safely.
- Educate customers and staff on safe equipment use, following training protocols.
- Manage maintenance and cleanliness of the facility and grounds, including general cleaning and event clean-up.
- Address customer inquiries and issues, ensuring a positive and friendly experience.
- Monitor facility and equipment for maintenance and repair needs.
- Establish and maintain effective working relationships with employees and the public.
- Autonomously manage operational aspects and assist in various departments as needed.
- Lead in training and mentoring new staff members.
SUPERVISORY RESPONSIBILITIES
Requirements
MINIMUM QUALIFICATIONS
PHYSICAL REQUIREMENTS
