What are the responsibilities and job description for the Harley-Davidson Service Advisor position at Spitzie's Harley-Davidson of Albany?
Live the Passion!Spitzie's Harley-Davidson of Albany is actively searching for a motivated, enthusiastic individual with a passion for customer service and the Harley-Davidson lifestyle to fill the position of Service Advisor.
Major Duties and Responsibilities:
1) Service Department Operations
- Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
- Diagnose problems accurately, and clearly describe them on the repair order.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
- Perform cashier functions, as needed.
- Make estimates for internal and wreck repairs.
- Open & close all customer paid and warranty repair orders.
- Follow procedures for quick & efficient handling of warranty items.
- Become familiar and efficient with all phases of the computer system required for service & parts management.
2) Customer Service
- Provide superior customer service to both internal and external customers.
- Greet customers in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Sell additional services by pointing out service specials or additional work needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude.
Qualifications
- Must have ability to get along with a broad customer base.
- Experience with Point-of Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
- Knowledge and experience with servicing of Harley-Davidson motorcycles and other products sold by the dealership is a plus. Demonstrated ability to quickly learn them if not.
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Powersports Service Writer: 1 year (Preferred)
- Service Consultant: 1 year (Preferred)
Ability to Relocate:
- Albany, NY: Relocate before starting work (Required)
Work Location: In person
Salary : $35,000 - $45,000
