What are the responsibilities and job description for the IT Help Desk Support Technician position at Splash Financial?
Job Description
Job Description
ABOUT OUR COMPANY :
The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.
Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we've been able to refinance $6 Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we've raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we're still that little company from Cleveland with a big dream : to make people more powerful than their debt and we're just getting started..
ABOUT OUR WORKPLACE :
Splash is remote-first, and proud of it. We spend our days creating ways to simplify financial products, then get them into the hands of people who need help. Right now, we're focused on developing financial technologies that fundamentally change the way the industry lends. And to hire the best, we provide the best : great health insurance, competitive salaries, and unique benefits like quarterly meet-ups, access to community, and engagement tools. And although we've been around since 2013, we still love to think like a start-up — a place that empowers good people to do great things, fast.
We're friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We're good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
ABOUT THE ROLE :
Splash Financial is seeking a motivated individual with an aptitude for problem solving, customer service and general understanding of computer systems. You will be the first line of support for all internal user issues. You will also use confluence articles and knowledge of our IT infrastructure to help support users, while receiving guidance and training from senior technicians. This role will require regular trips to the Cleveland headquarters.
WHAT YOU'LL DO AT SPLASH :
- Provide first line technical support to employees by troubleshooting hardware and software issues.
- User account management and administration.
- Effectively communicate technical information in an easy-to-understand manner.
- Ticket logging and tracking.
- Writes basic how-to articles for end users. (e.g. How to log in to Outlook).
- Purchase, Ship, and Inventory hardware and software needs for employees.
- Perform training and onboarding sessions.
- Occasionally may be required to lift equipment such as TVs, Computers, Monitors, Chairs.
WHAT YOU'LL BRING TO SPLASH :
SPLASHERS ENJOY :
Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.
