What are the responsibilities and job description for the Cashier/Customer Service position at Split Rock Hotel?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Associate/Cashier to join our dynamic retail team. As a key member of our customer-facing team, the successful candidate will be responsible for providing exceptional customer service, operating a cash register, and maintaining a well organized sales floor. If you have a passion for hospitality and are skilled in providing outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Overview:
The Food Court Cashier/Counter Attendant is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting with taking orders and stocking product.
Responsibilities:
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Collect money and/or credit cards from guests and servers, and make correct change.
- Operate the approved credit card machine.
- Prepare cashier report at end of shift.
- Perform opening and closing duties according to established side-work checklist
- Be attentive of guests’ needs and assist in providing a pleasant dining experience.
- Assist with properly taking customer orders
- Have a thorough knowledge of menus and current specials.
- Answer the phone according to standards.
- Communicate effectively and courteously over the telephone.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Ensure overall guest satisfaction.
Qualifications:
- High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Able to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Resort Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Job Types: Full-time, Part-time
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Lake Harmony, PA 18624 (Required)
Ability to Relocate:
- Lake Harmony, PA 18624: Relocate before starting work (Required)
Work Location: In person
