Integrated Behavioral Healthcare Project Coordinator

This position works 37.5 hours per week. 

The position allocated to this class is responsible for the effective coordination and administration of behavioral health treatment services, strategies, initiatives, and integration of assigned projects and processes for the multi-county region of the Spokane County Regional Behavioral Health (Administrative Services Organization) (SCRBH) Division of the Spokane County Community Services Department (CSD).   The incumbent collaborates with key stakeholders to explore options, make recommendations, and implement approved action plans for new procedural structures and integrated systems, and creates strategies to facilitate consolidation of services. Duties include participation in program development and implementation, acting as a facilitator, communicator, project manager, coach, and bridge builder to accomplish the essential functions of this role.   Work is performed with considerable independence, under the direction of the Integrated Behavioral Healthcare Quality Supervisor and other department leadership, and in alignment with the overall mission and vision of the CSD.   Results are reviewed by achievement of goals and effectiveness in meeting objectives.  This is an at-will position.

NOTE: Three (3) Professional References are required. 

TOTAL COMPENSATION: $82,507 - $115,554 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

• Facilitates the integration planning and assigned integration efforts; defines and coordinates required resources, timelines and point persons.
• Implements effective and efficient project management procedures to ensure timely completion of projects.  
• Provides clear assignments, common formats for their outputs, disciplined timelines, coordinated meeting schedules, communication mechanisms, and review processes.
• Assists with the development of the Health Care Authority Request for Proposal Response for the Behavioral Health Administrative Service Organization.
• Coordinates and manages projects on an ongoing basis; researches and resolves onsite problems.
• Provides support and assistance to various team members related to operational aspects of the integration and business planning process.  
• Coordinates relevant resources for delivery of change and/or integration and business planning requirements.
• Assists leadership in determining funding mechanism(s) that ensure outcomes and contractual templates addressing the CSD's needs.
• Develops, manages, and presents regular and ad hoc reports to leadership, providing key insights and recommendations to support informed decision making and strategic planning. 
• Assists in working with networks and stakeholders to complete regional need assessments. 
• Provides regular update reports to management and identifies any potential issues and barriers to the integration process.
• Establishes and maintains effective working relationships with all levels of stakeholders (including executives and leaders), under the Integrated Behavioral Healthcare Quality Supervisor’s direction, in achieving effective collaboration and negotiation: health plans, managed care organizations, mental health and substance abuse provider network, medical community, hospitals, private physician practices, Health Care Authority (HCA), designated counties, vendors, affiliated organizations.  
• Supports and incorporates the mission and core values of CSD into daily activities. 
• Assists in the development of the SCRBH mission and core values.  
• Performs other related duties as required/assigned.

• Bachelor’s degree from an accredited college or university in a related field, and 
• Two (2) years of experience in project and change management in the healthcare field, including project coordination, strategy development and/or operationalization and proven experience leading and driving the business planning process with physicians, hospitals, health plans and/or behavioral health organizations.  
• An equivalent combination of related education and/or experience providing the necessary knowledge, skills and abilities to perform the duties of the position may be considered.   
• Master’s in Business Administration (MBA) is preferred. 
• This position is expected to attend special events, some of which may occur in the evenings. 
• Some travel will be required, including overnight travel.
• Possession of a valid Driver's License at time of hire and for the duration of employment.

• Knowledge of project management tools and techniques to achieve detailed integration of processes, systems and people
• Knowledge of effective Change Management process(es)
• Knowledge of negotiation and networking skills
• Knowledge of use of network analyzers, computer tool kits and web platform development software such as JavaScript
• Knowledge of strategy development and translation of strategy into execution plans
• Knowledge of business, finance, and technology acumen 
• Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
• Skilled in establishing and maintaining effective working relationships with internal and external stakeholders.
• Skilled in understanding politically sensitive and/or controversial issues.
• Skilled in producing verbal and written project updates for elected officials and executive stakeholders.
• Skilled in facilitating complex decision making among multiple executive stakeholders with different interests and priorities. 
• Skilled in applying both independent and collaborative problem-solving skills, in a fast-paced environment. 
• Skilled in management accounting/finance qualification 
• Skilled in analytic, problem-solving and “What-if” analysis. 
• Skilled in the use of a computer, including word processing, data base development, power point presentations, and spreadsheets.
• Ability to adapt and recalibrate plans as the situation evolves.
• Ability to recognize emotional and cultural issues impacting various phases of the integration process; handle them personally, and help others deal with them constructively.
• Ability to facilitate groups, mobilize people and quickly implement strategies that communicate and provide direction.
• Ability to effectively work with cross functional teams.
• Ability to troubleshoot and resolve complex operating system problems   
• Ability to demonstrate effective written and oral communication skills and time-management aptitude.
• Ability to effectively manage projects through to completion and according to established deadlines.
• Ability to analyze data, prepare comprehensive plans and proposals.
• Ability to maintain composure and effective working relationships, while completing tasks under pressure.
• Ability to communicate complex thoughts verbally and in writing, applying strong technical writing acumen, to executive stakeholders.

Salary : $64,459 - $90,277