What are the responsibilities and job description for the Service Writer position at Spokane Valley Marine?
Full Job Description
- We are looking for a competent, friendly service advisor/writer to join our Spokane Valley Marine family. This individual would act as the point of contact for our marine customers from initial call/email to service explanation and final billing.
- Speak with customers regarding requests for service, quotes and installation.
- Schedule, route and assign repair orders to technicians.
- Track progress and check with technicians to ensure timely servicing of repair orders.
- Manage shop workflow and schedule for technicians.
- Responsible for reviewing and finalizing repair orders to be billed with labor and costs of services.
- Performs quality control checks on finished boats to assure completion of repair and cleanliness.
Qualifications and Requirements:
- At least 1 year of customer service experience in the marine or automotive field is preferred but we will train the right individual for the position.
- Able to work Saturday's when needed
- Capable of scheduling and distributing the workload for optimal efficiency.
- Proficient in determining customers' needs and providing communication throughout the repair process.
- Experience answering incoming calls/emails efficiently and returning all customer calls/emails by the end of each business day.
- Computer skills are a must.
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Spokane Valley, WA 99212: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $30