What are the responsibilities and job description for the Service Writer/Advisor position at Transport Equipment, Inc?
- Work Remotely: NO
Transport Equipment is a Mack & Volvo Truck Dealership. We have 3 locations, Spokane Valley, WA. Missoula, MT. and Lewiston, ID. We are a family owned company established in 1983. We take care of our customers and our employees. Extensive training opportunities offered in the 1st year with on going training offered throughout employment.
- Swing Shift- Hours are 11:00am to 8.00pm
· Have a basic knowledge of heavy duty trucks & trailers.
· Greet & listen to our Customers to determine their needs
· Repeat back to the customer what was just heard (internalize).
· Answer the telephone with the Company greeting.
· Provide labor & time estimates for equipment repairs.
. Check the Equipment in and provide repair synopsis needed for the RO.
· Communicate repair costs & invoice the completed repair order.
· Interact with the Service Technicians & Parts Team for problem solving.
· Be solution oriented with a sense of urgency.
· Assign work to Technicians according to the equipment's needed repair.
· Have a calming yet determined demeanor.
· Be a learner, ask questions, get involved.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Front Counter: 2 years (Required)
Work Location: In person
Salary : $22 - $24