What are the responsibilities and job description for the Business Operations Manager position at spokenote?
Job Description
As our Business Operations Manager, you will play a key role in building and optimizing the processes that fuel our growth. You’ll collaborate across departments (Product, Engineering, Sales, Marketing, and Finance), ensuring alignment between strategy and execution. This is a high-impact, highly visible role for someone who loves solving complex problems and creating structure in fast-paced environments. The role also includes managing the day-to-day operations of our office.
Qualifications
- 6-8 years of experience in business operations, strategy, consulting, or a similar function (preferably in a startup or high-growth SaaS environment)
- Strong analytical skills; data-driven decision-maker
- Experience working closely with Finance, Product, and Sales teams
- Exceptional project management and organizational abilities
- Strong communication and stakeholder management skills
- Comfort navigating ambiguity and wearing multiple hats
- Proficiency in project management tools (we use Monday.com currently)
- A proactive, resourceful, “figure it out” attitude
Responsibilities
- Design, implement, and optimize business processes across departments
- Identify operational bottlenecks and drive efficiency improvements
- Manage company-wide OKR planning, tracking, and reporting
- Support financial forecasting, budget management, and resource planning
- Develop and analyze key performance metrics to guide strategic decisions
- Partner with leadership on special projects, market analysis, and growth initiatives
- Own internal tools and systems that help the business scale (e.g., CRM, project management tools, reporting dashboards)
- Drive cross-functional meetings, ensure follow-through on key actions, and help teams stay aligned and accountable
- Oversee day-to-day office operations and ensure smooth workflow.
- Maintain office supplies, equipment, and vendor relationships.
- Organize and manage office maintenance, repairs, and service contracts.
- Act as the first point of contact for staff needs and inquiries.
- Plan and coordinate internal events, trainings, or company functions.
- Support recruitment by coordinating interviews and candidate communication.
- Facilitate employee onboarding and orientation.
- Serve as liaison between management and staff for operational matters.
