Client Success Representative

Sportiqe is one of the fastest growing premium apparel brands in the world. As we grow we need sharp, proactive, and collaborative minded individuals to join our Client Success team. Organization and attention to detail is key! The ideal candidate will have proven experience coordinating across departments with ability to handle multiple tasks with consistent quality and sense of urgency.

Our sales support department is integral in expanding Sportiqe’s reach nationwide! The Client Success Representative will eagerly partner cross-functionally to serve prospects and customers with timely and accurate order entry; and support Sales, Operations and Creative teams, powering the back-end sales process.

This is not a sales role, although there may be occasional communication with clients. The Client Success Representative has excellent communication skills, high-speed accuracy, and drive for results. This person reports to the Sales Support Manager and works closely with other internal partners as needed. This is a full-time hourly role based out of our corporate office in Tempe, AZ. This is NOT a remote or hybrid role.

Client Success Representative - WHO YOU ARE FOR THE TEAM

• At least 1 year experience in client success, customer support, operations, project management, or some other type of coordination role working with multiple departments.
• High school diploma required. Associates degree or higher preferred; or equivalent experience.
• Highly reliable teammate that takes initiative in finding solutions and supporting the needs of the department.
• You are accurate and organized. Known for catching and correcting errors before they become an issue. You pay attention to the details to make sure that nothing has been missed.
• You are a good problem-solver and adaptable to change. When things are ambiguous you aren’t afraid to ask questions and are willing to research when needed to find the answers.
• You are a collaborative communicator, both written and verbal. You can be counted on to follow-up, are quick with information, and have interpersonal skills that enable you to communicate with all different types of people.
• You are computer and software savvy and can learn quickly. You are already proficient in Google Suite, Microsoft Word and Excel. You have experience using CRM and Project Management software. Bonus if you are familiar with programs such as Adobe, Zoho, or Sync.
• You are excited to evolve and grow within a company.

Client Success Representative - HOW YOU WILL CONTRIBUTE

• Coordinate the back-end sales process including writing up orders, communicating status updates, and reviewing and submitting POs. This also includes communicating daily with our Creative Team for art files requests.
• Lead back-end product development for specific customers along with providing support throughout the sales order process including timeline communication and product sampling details.
• Ensure precise and accurate order entry, seamlessly balancing the ebb and flow of highly busy peak seasons.
• Communicate effectively across departments to manage the expectations of deadlines with Sales Reps and Operations.
• Help to implement process efficiencies to guide and provide support for updated operations.
• Support with Sales and Order Reporting including maintaining a clean and updated CRM with weekly/monthly projections.
• Help organize and maintain product samples and catalogs.

Client Success Representative - WHY YOU’LL BE EXCITED TO WORK HERE

In addition to offering a community of awesome people you will get to spend time with every day, you'll also receive the following:

• Comprehensive benefits including medical, dental, vision, HSA and 401K match
• Generous PTO and sick time
• 12 paid holidays annually including your birthday
• Company learning, wellness, and team building events
• Annual apparel credit for Sportiqe items and quarterly clothing purges (free clothes anyone?)
• This role has an opportunity to grow and evolve for the person who embraces our core values, has a strong drive for results, and desire to take on new challenges

ABOUT US

Sportiqe, established in Arizona in 2006, is a full-service lifestyle apparel brand delivering unique products backed by our 100% comfort guarantee. We serve as a trusted partner to premium corporate brands, resorts, professional sports, music and entertainment markets as well as selling our own brand directly to consumers. Our people are our passion and we incorporate our core values of teamwork, can-do attitude, integrity, respect, evolve and fun into everything we do.

Building a diverse and inclusive workplace is paramount to our success. We welcome people of all different backgrounds, experiences, perspectives, and abilities.

Whether you apply with us or not, please be mindful during your career search. Sportiqe will never contact you via text to set up an interview or provide an offer letter. We will never extend an offer without conducting in-person or virtual face-to-face interviews. If you're unsure if you've received a legitimate request, please contact us directly to verify.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Happy hour
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Volunteer time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $23