What are the responsibilities and job description for the Front Desk position at Sportsbarn?
Front Desk Staff
Overview
The Front Desk Staff is the face of the gym and one of our most important positions at Sportsbarn. This is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. Front Desk Staff is responsible for quickly and efficiently assisting the member or guest to ensure that their needs are met quickly and efficiently and that they have a pleasant and satisfying experience. Top notch customer service is key for Front Desk Staff.
Duties
- Meet & greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile.
- Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need.
- Answer the phone in 3 rings or less with a friendly attitude, using the script provided. “Thank you for calling Sportsbarn, this is Joe, how may I direct your call?” Handle the call efficiently and professionally or transfer the call to the appropriate staff members.
- Performing various administrative tasks such as filing agreements, taking past due payments, updating billing or contact info, etc.
- Setting fitness assessment appointments for every new member with the PT Manager.
- Cleaning tasks, locker room checks, stocking inventory, coffee/ water set up, ringing up POS sales, etc. to ensure the facility is ready for the next day
- Ensuring all Sportsbarn policies and procedures are adhered to and that members and fellow staff members are adhering to all policies and procedures as well
Candidate Requirements
- This highly motivated, detail-oriented individual should possess excellent customer service skills and the ability to communicate effectively with both members, guests and staff
- This candidate should have a passion for fitness and helping others.
- Must be able to learn policies and procedures quickly and follow instructions.
- The ability to work in a fast paced, high volume environment and the ability to multi task is a must.
- Basic math & verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required.
- Computer skills and efficient typing ability required
Education
High School Diploma and / or some college preferred.
Certifications
Current CPR & AED Certification is required.
This position offers the opportunity to work in a dynamic environment where excellent customer service is key. If you are a proactive individual with exceptional organizational skills and enjoy interacting with people, we encourage you to apply for this Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Hixson, TN 37343 (Required)
Ability to Relocate:
- Hixson, TN 37343: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
