What are the responsibilities and job description for the Head of Customer Experience position at Sportsdigita?
Job Description
As the Director of Customer Success, you will be responsible for leading a high-performing team that drives customer satisfaction, retention, and expansion. You will oversee the end-to-end implementation, onboarding, and launch process, including services for creative design work to ensure customers receive a seamless and impactful brand experience. Additionally, this role requires direct account management for key customers, ensuring a personalized and strategic approach to long-term customer success. A critical part of this role includes capacity planning and scheduling of creative resources to align with customer launch timelines and ongoing design needs. The Director will work cross-functionally with Sales, Product, Creative, and Support teams to drive customer success, maximize adoption, and help customers achieve their business objectives.
