Front Desk Receptionist-Pitner Clinic

Summary

The Front Desk Receptionist works as part of the medical office team performing necessary clerical duties to prepare patients for the Check In/Out, Registration, Eligibility and Scheduling process. Also responsible for answering telephones and gathering third party payment information, recording charges, and collecting payments.

Qualifications

• High school diploma/GED
• Bilingual English & Spanish (Required)
• 1 year of customer service (Required)
• 6 months of Customer Service in the Medical Office (Preferred)
  
  

Essential Duties And Responsibilities

• Responsible for greeting patients and visitors, answering telephone calls courteously and professionally, address questions and routing calls accordingly.
• Schedule clinic appointments at patient check out and by phone.
• Always ensure patient confidentiality.
• Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
• Responsible for maintaining the patients' demographic information and inserting new/updated clinical and administrative documentation in charts.
• Assist in maintaining a smooth patient flow throughout the clinic.
• Ensures that patients are advised on the sliding fee scale and makes adjustments accordingly.
• Gathers third-party payment information, records charges, and bills patients for services provided as indicated on the encounter form.
• Processes the charge entry into the Electronic Medical Records system.
• Responsible for handling cash-patient payments.
• Participates in Compliance, Risk and Safety, Quality Assurance, and Performance Improvement Activities
• Performs other duties as assigned.
• All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.
  
  

Benefits

• Paid Time Off
• 10 Company holidays
• 1- 8-hour Personal holiday
• 401(k) retirement plan- employer matches up to 5%
• Bereavement Leave
• Student Loan Forgiveness-if applicable
• Medical, Dental, Vision - Aetna
• Basic Life ($35k)/AD&D - 100% paid for by the employer
• Employee Assistance Plan (EAP) - 100% paid for by the employer
• Additional benefits available at employee expense:
• Additional Voluntary Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Accident Insurance
• Critical Illness Insurance
• Hospital
• Permanent Life Insurance