Business Analyst - Personal Finance App

About us:

Since 2014, Spring Financial has been simplifying the lending process for millions of Canadians facing all types of financial circumstances. Spring offers a growing range of financial products and services which currently include personal loans, mortgages and secured loans - all of which are made available to Canadians without having to visit a branch!

We are high-energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone all from the comfort of their own home! To learn more about our products please visit our website here:www.springfinancial.ca.

NOTE: This is a full-time, permanent, on-site position in Downtown Vancouver.

There is a hybrid option after 3 months of employment* (4 days in-office, 1 day WFH), after 1 year of employment* (3 days in-office, 2 days WFH)

As a Business Analyst for Bloom - Financial Assistant mobile app, you will be instrumental in working alongside cross-functional teams, including UI/UX designers, product development, engineering, and data analytics. Your role will involve not only gathering and analyzing business requirements but also ensuring that these requirements translate into user-friendly interfaces that engage and satisfy our users.

Key Responsibilities:

• Requirements Gathering:
  • Engage closely with UI/UX designers to understand user needs and expectations.
  • Conduct interviews, surveys, and user testing sessions to gather comprehensive business and user-interface requirements.
  • Translate complex business needs into detailed functional, technical, and UI requirements.
• Business Process and User Experience Analysis:
  • Map and analyze current business processes with a focus on user interaction and experience.
  • Identify inefficiencies and areas for UI enhancement.
  • Develop process models and workflow diagrams that include user journey maps for current and future state processes.
• Documentation:
  • Produce detailed documentation that includes business requirements documents (BRDs), product requirements documents (PRDs), functional specifications, use cases, user stories, process flows, and UI design specifications.
  • Keep documentation accurate and current throughout the project lifecycle, emphasizing changes in UI design and functionality.
• UI/UX Design Collaboration:
  • Collaborate with UI/UX design teams to ensure that business solutions are visually appealing and user-friendly.
  • Participate in design reviews and ensure UI consistency with business goals and user needs.
  • Assist in creating mockups and prototypes as part of the requirements and design process.
• Testing and Validation:
  • Oversee the creation of detailed test plans that include UI specific scenarios.
  • Coordinate and conduct User Acceptance Testing (UAT) focusing on usability and adherence to UI requirements.
  • Facilitate UAT sessions with stakeholders, focusing on user experience and interface functionality.
• Training and Support:
  • Develop training materials that include user interface guides and tutorials.
  • Conduct training sessions that are focused on helping end-users navigate new interfaces effectively.

What You Should Already Have:

• Bachelors degree in Business, Finance, Computer Science, or a related field.
• Proven experience as a Business Analyst, preferably in the fintech sector, with significant exposure to UI/UX design.
• Strong analytical skills paired with a keen eye for user-friendly design and attention to detail.
• Experience with UI/UX design tools such as Sketch, Adobe XD, Figma, or similar.
• Proficiency in AGILE methodologies, with experience using tools like Jira and Confluence.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

In addition to a competitive salary, we provide:

• Comprehensive health, dental and vision coverage
• A great work environment in the heart of Downtown Vancouver
• Transit-Friendly Employer (Transit allowance)
• GRSP matching program
• Opportunity for career development