Front Desk & Customer Support Specialist

At Spring Footwear Corp, we’ve been delivering comfort, style, and quality footwear since 1991. Our mission is simple: help people look and feel their best, one step at a time. We are a fast-growing, dynamic company that values innovation, teamwork, and exceptional customer experiences. We're currently seeking a friendly, organized, and proactive Receptionist who will also assist our Customer Service team in creating smooth, efficient, and positive interactions for both internal and external stakeholders.

Responsibilities

Front Desk Responsibilities:

• Greet visitors and vendors with a welcoming and professional demeanor
• Answer and direct phone calls to the appropriate departments
• Handle incoming/outgoing mail, deliveries, and front office organization
• Maintain a clean, polished, and inviting reception area
  
  

Customer Service Support

• Assist with answering customer inquiries via phone and email
• Help process orders, returns, warranty requests and provide tracking
• Provide day-to-day support to the Customer Service team by assisting with tasks and projects as directed by the manager
• Log customer interactions and escalate issues when necessary
• Provide product knowledge and guidance with training support
  
  

Requirements

• 1–2 years of experience in a receptionist or customer service role
• Excellent communication and interpersonal skills
• Organized, detail-oriented, and able to juggle multiple tasks with a smile
• Proficiency in Microsoft Office and experience with CRM or order systems is a plus
• A team player who embodies Spring Footwear’s brand values: quality, care, and style
• Excellent verbal and written English language proficiency
  
  

Why Join Spring Footwear Corp?

• Competitive compensation and benefits package
• Profit Sharing Plan
• Warm, team-oriented work culture
• Employee discounts on footwear
• Growth opportunities within a growing company
  
  

Be part of a brand that brings comfort and confidence to customers around the world!

Step into a new opportunity, apply for the position now.