What are the responsibilities and job description for the Front Desk Agent position at Spring Hill Suites Charlotte Airport?
We are currently looking for Part time, preferably with FOSSE experience, Front Desk Associates to serve as our guests’ first point of contact and manage all aspects of their accommodation at our SpringHill Suites by Marriott Charlotte Airport location. We are hiring for flexible part time shifts: 7a-3p/3p-11p. Free parking.
A Hotel Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
RESPONSIBILITIES
- Meet and exceed customer and team member expectations by providing service and teamwork
- Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
- Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
- Register, process, and greet guests promptly, welcoming him/her to the hotel
- Responds to guest requests for information about the hotel
- Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
- Inform customers about payment methods and verify their credit card data
SKILLS
- 1 year experience working as a hotel front desk agent required
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using FOSSE hotel reservation system is a plus.
- Organization skills and attention to detail
- Friendly and customer service oriented
- Good interpersonal and problem solving skills
- Ability to work weekends is required
- 1st, 2nd, 3rd shift flexibility is preferred
JOB SETTING AND PHYSICAL DEMANDS
Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Charlotte, NC 28208 (Required)
Ability to Relocate:
- Charlotte, NC 28208: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16