What are the responsibilities and job description for the Front Desk Associate position at Spring Hill Suites Conyers?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for the hospitality industry. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience while managing front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out procedures efficiently, ensuring all guest information is accurate and up-to-date.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Operate phone systems to manage incoming calls and assist guests with reservations or inquiries.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Process payments and maintain accurate records of transactions in compliance with hotel policies.
- Assist in managing online bookings and reservations as needed.
Requirements
- Previous experience in hotel management or hospitality is preferred but not mandatory.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with front desk operations and phone systems is advantageous.
- Ability to work flexible hours, including weekends and holidays as required by the hotel schedule.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
- A positive attitude with the ability to work well in a team-oriented environment.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Ability to Commute:
- Conyers, GA 30012 (Required)
Ability to Relocate:
- Conyers, GA 30012: Relocate before starting work (Required)
Work Location: In person
Salary : $15
