What are the responsibilities and job description for the 2nd shift Front Desk - Hotel position at Spring Hill Suites?
Job Overview: We are looking for a dedicated Front Desk Agent to join our team in a resort setting. As a Front Desk Agent, you will play a crucial role in providing exceptional guest services and ensuring a smooth check-in and check-out experience for our guests. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to hear from you. Duties: - Warmly greet and check-in guests with a friendly and professional demeanor - Address guest inquiries, requests, and concerns promptly and courteously - Assist with guest check-out procedures and payment processing accurately - Operate phone systems to handle reservations and provide information about resort amenities - Conduct night audit duties as required to ensure accurate financial reporting - Maintain cleanliness and organization at the front desk area - Multilingual abilities are advantageous for assisting international guests Qualifications: - Prior experience in guest services, hospitality management, or hotel operations is preferred - Strong customer service skills with a hospitable and positive attitude - Knowledge of front desk procedures and familiarity with hospitality software is beneficial - Ability to thrive in a fast-paced environment and handle pressure effectively - Excellent communication skills with the ability to interact professionally with guests - Bilingual proficiency is a plus Joining our team as a Front Desk Agent offers you the opportunity to work in a vibrant resort environment, engage with diverse guests, and contribute to creating memorable experiences for our visitors. If you are passionate about hospitality, possess exceptional guest service skills, and enjoy interacting with individuals from various backgrounds, we encourage you to apply for this exciting position.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Rotating weekends
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- East Lansing, MI 48823 (Required)
Ability to Relocate:
- East Lansing, MI 48823: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
