What are the responsibilities and job description for the Front Desk Associate position at Spring Hill Suites?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have excellent communication skills, enjoy working with people, and have a passion for hospitality, we encourage you to apply. We are currently interviewing for all shifts as we prepare for busy season!
Responsibilities:
- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Skills:
- Strong guest relations skills
- Experience working at the front desk in a hotel or similar environment
- Excellent customer service skills
- Knowledge of phone systems and phone etiquette
- Familiarity with hospitality management software is a plus
- Ability to speak multiple languages is an asset
- Strong problem-solving abilities
We offer competitive pay and opportunities for career growth within our organization. If you are passionate about providing exceptional service and creating memorable experiences for our guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent.
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Winchester, VA 22603 (Required)
Work Location: In person
Salary : $13
