Sales Coordinator

Company Overview

Holiday Inn, a renowned American brand of hotels owned by IHG, specializes in providing comfortable accommodations primarily for business travelers while also catering to families. Our hotels are equipped with essential amenities such as desks, couches, and free Internet access, ensuring a pleasant stay for all guests.

POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

• Assist the sales team in lead generation and follow-up activities to maximize revenue opportunities.
• Analyze market trends and customer needs to identify potential sales opportunities.
• Manage the sales database and ensure accurate tracking of leads and client interactions.
• Coordinate with various departments to ensure seamless execution of sales initiatives.
• Support inside sales efforts by preparing proposals and presentations for potential clients.
• Provide administrative support to the sales team, including scheduling meetings and maintaining records.

Qualifications

• Proven experience in sales coordination or related roles within the hospitality industry is preferred.
• Strong lead generation skills with a track record of achieving sales targets.
• Excellent analytical skills to assess market conditions and customer needs.
• Familiarity with sales software and CRM systems is an advantage.
• Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
• Effective communication skills for building relationships with clients and team members.
• Experience in inside sales or technical sales is beneficial but not required.
• Negotiation skills are a plus for securing favorable terms with clients.

If you're ready to take your career in hospitality sales to new heights, we invite you to apply today and join our dynamic team at Holiday Inn!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Spring Lake, MI 49456 (Required)

Ability to Relocate:

• Spring Lake, MI 49456: Relocate before starting work (Required)

Work Location: In person

Salary : $18