Director of Human Resources and Benefits

Company Overview

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

We are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders making waves across one of the most diverse portfolios in the industry.

At Springboard Hospitality, we are dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, our team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Job Summary

This role will oversee all aspects of human resources and benefits for Springboard Hospitality. The ideal candidate will be responsible for recruiting, hiring, and daily administration of various salary, benefit, government, and employee relations programs.

The Director of Human Resources and Benefits will work closely with the Hotel General Manager and VP of People & Culture / Corporate Director of People & Culture to ensure compliance with federal, state, and local laws and regulations.

Responsibilities

• Manage all recruiting, screening, interviewing, performing reference checks, and coordinating department interviews for management and hourly candidates to ensure quality hires and compliance with federal, state, and local laws and regulations.
• Manage and implement various in-house training programs to ensure consistent administration and reduce turnover, provide open communication, and promote a positive and pro-team member work environment.
• Advocate the Guarantee of Fair Treatment/Open Door Policy by assisting in the counseling and/or discipline of team members as needed, through clear, calm, and direct oral written communication, in accordance with the guidelines established by OLS Hotels & Resorts (OLS)/Hotel.
• Manage HRIS Profile administration, review Payroll Personnel Action Forms (PAF), input/update new hires, make daily changes to ensure accurate and up-to-date information is available for payroll and management.
• Administer payroll process, including maintaining related team member/payroll records, processing involuntary deductions such as levies and garnishments, checking and auditing timekeeping records for compliance with established standards, supervising compliance with time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes such as computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Administer all team member benefit programs, act as the intermediary with insurance and 401K plan administrators, reconcile all monthly billing to in-house roster, ensures monthly premiums are paid in a timely manner, coordinates and controls all benefit audits, including group health insurance, COBRA, vacation, sick leave, and others such as Health Fairs, Los Angeles Region Metro Bus Pass Program, Team Member Discounted Rooms Program, discount coupons, etc.
• Coordinate and manage Workers Compensation by maintaining verbal and written communication with injured team members, claims administration office, doctors, and departmental supervisors regarding the status of injured team members, coordinates the legal aspects of Workers' Compensation cases, maintains accurate records of all verbal and written correspondence, accurately prepares and maintains all Workers Compensation statistics, including first reports, individual files, modified duty, and follow-up medical reports.
• Update and disseminate information regarding Workers' Compensation as it relates to trends, regulations, and laws, ensuring full compliance, ensures accident reports are properly investigated and reviews accident loss run reports to determine accident trends, progress, and cost containment measures.
• Manage Leave of Absence Program, trace all Leaves of Absence to ensure compliance with Leave of absence Policy in conjunction with Federal/State protected Leave programs, such as FMLA, Pregnancy, CFRA, Kin Care, Military, etc., traces Leaves of Absence, including monitoring return dates of associates, verifying doctor's notes, collecting insurance payments as necessary, and responding to State Disability program.
• Manage Unemployment Claims, coordinate compliance between EDD/Hotel and Unemployment representative, ensures Managers attend Unemployment Hearings.
• Assist in office administration, including office equipment, supplies, maintain team member records, filing, and other projects assigned to the Human Resources Department to comply with government laws and regulations and achieve Hotel goals.
• Develop advertising for Benefits and Associate Relation Events, and keep team member bulletin boards current, including but not limited to: communicate legal requirements, team member feedback, post memos, pictures of team member events, loss prevention materials.
• Perform other duties and responsibilities as required.

Qualifications

Experience:

• Prior Experience:
• 5 years of experience in hotel, human resources or related position with this company or other organization(s).
• IT Expertise:
• Advanced knowledge of computer software, including Microsoft Office, Outlook, and web analytics tools, preferably Paycom HRIS system or related.
• Education:
• Four-year college degree or equivalent/education experience.
• Subject Expertise:
• Demonstrate a working knowledge of all property safety and security procedures to maintain a secure and safe environment for employees as well as guests, report any unusual occurrences and/or request to Supervisor, read and abide by all the regulations and rules of conduct stated in the Team Member Handbook.
• Must be service-oriented with excellent customer service and sales skills, must be able to effectively communicate to guests, management, and coworkers, and read, write, and understand the English language.
• Must be energetic and outgoing, possess excellent interpersonal and organizational skills, able to follow directions with attention to detail, speed, and accuracy, a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment, understand and work with basic financial information, solve basic arithmetic problems, type 45 wpm, and have the ability to input data and access information on the computer.
• Must have proficient working knowledge of Microsoft Office, Paycom HRIS system preferred.
• Must be able to exercise confidentiality and discretion.

Benefits

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility, providing a superior benefits package to employees who work 20 hours/week or more, including:

• Competitive Base Salary: $110,000 - $130,000/year
• Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position:

• Employee Rates at all of Springboard Hospitality's 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Team Member of the Month/Quarter & Company-wide Associate of the Year Programs
• Team Member Referral Bonus Program

Salary : $110,000 - $130,000