What are the responsibilities and job description for the Bi-lingual Sales Professional, Lewis Ford Springdale, position at Springdale Ford, Inc?
Lewis Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees, then join our team and help us grow to the next level!
Job brief
We are looking for a qualified Automobile Sales Professional to sell new and preowned vehicles at Lewis volume and customer satisfaction standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Responsibilities/ Essential Duties
- Sells and delivers a minimum number of vehicles per month.
- Writes complete sales orders and processes paperwork in accordance with Lewis’s policies.
- Utilizes dealership sales control and follow-up systems.
- Attending product and sales training courses as requested by sales manager.
- Keeps up to date on new products and services within the industry.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintains a prospect development system.
- Conducts business in an ethical and professional manner.
- Satisfies the transportation needs of vehicle purchasers.
- Approaches, greets, and helps or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explains fully product performance, application and benefits to prospects.
- Describes all optional equipment available for customer purchase.
- Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
- Exhibits high level of commitment to customer satisfaction.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
- Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
- Knows and understands equity and values and can explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Schedules first service appointment.
- Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
- Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
- Attends sales meetings.
- Maintains professional appearance.
- Other tasks as assigned.
Requirements and skills
- Excellent interpersonal and customer service skills.
- Prior automotive sales experience not necessary. We are willing to train and develop the right person.
- Individuals with a background in the hospitality and/or restaurant industry are strongly encouraged to apply.
- Self-driven and motivated to achieve results.
- Excellent communication skills
- Experience generating and/or building a loyal client base highly regarded.
- Knowledge of current trends and news, plus a strong desire to learn more and do more.
Preferred Requirements and Skills
- Bi-lingual: able to communicate in Spanish.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
Education and Experience
- High School diploma or equivalent required
Benefits We Offer:
- Health Insurance
- Supplemental benefits such as short term and long-term disability and life insurance
- 401 (K) with match
- Paid Vacation
- Fun company events!