What are the responsibilities and job description for the Account Manager position at Springfield Spring & Stamping?
Are you an experienced Account Manager, Customer Service Representative, or Sales Professional in the manufacturing industry? Have you mastered the art of juggling multiple customer accounts, delivering top-notch service, and growing sales while keeping clients happy? Are you tired of being micromanaged, undervalued, and stuck in a system that doesn’t recognize your hustle, talent, and ability to build lasting customer relationships?
Does your company give you the tools, technology, and support to truly excel—or are you bogged down by outdated systems, unnecessary bureaucracy, and the constant pressure to chase numbers instead of building real client connections? Are you hitting your goals, only to watch others get promoted for playing office politics while you do the real work? If any of this sounds familiar, it might just be your lucky day.
What If You Could Work Somewhere That…
- Appreciates your skills and values your voice – where your ideas actually matter.
- Invests in order management tools and prioritizes process strategy so you can focus on service and relationships.
- Has a leadership team that supports you instead of just tracking your numbers.
- Is financially transparent – so you can see exactly how your work impacts the company’s success.
- Shares the profits with employees – through bonus payouts every 6 months.
- Encourages a team-based culture – where working together makes the whole company stronger.
Welcome to Springfield Spring & Stamping!
We are a family-owned, employee-centric manufacturer of springs, wire forms, and stampings with over 80 years of success. We’re growing fast, expanding our capabilities, and investing in technology and people—not just profits. Unlike corporate-run manufacturers with rigid policies and stuffy cultures, we believe in:
- Open Book Management – We share financials transparently so you can see how your work makes a real impact.
- The Business Game – We engage employees in decision-making and reward success with profit-sharing bonuses every 6 months.
- Our Core Values – Teamwork, Trust, Accountability, Commitment, Integrity, and Quality drive everything we do.
- A Fun, Growth-Oriented Culture – We work hard, but we also enjoy what we do!
What You'll Do as an Account Manager
As a key member of our Sales & Customer Service team, you’ll be responsible for managing and growing customer accounts while ensuring they receive top-tier service. Your role will include:
- Customer Relationship Management – Building, maintaining, and expanding strong customer relationships.
- Sales Growth & Retention – Understanding customer needs, identifying new opportunities, and helping increase revenue.
- Quoting & Order Processing – Working with internal teams to quote new projects, process orders, and manage timelines.
- Problem-Solving & Communication – Being a trusted advisor to customers, solving issues quickly, and ensuring smooth transactions.
- Collaboration with Production & Engineering – Working closely with our internal teams to ensure customer needs are met efficiently.
- CRM & Sales Tracking - Keeping records updating, tracking key sales metrics, and proactively managing pipelines.
What’s In It for You?
- Competitive Salary Bonus opportunities every 6 months
- Health Insurance
- 401k with 25% Company Match
- PTO, Paid Holidays & Vacation Time
- Career Growth & Training Opportunities
- Recognition for Your Efforts – Not Just Your Tenure
- A Fun, Collaborative Work Environment
What We Need from You:
- 5-8 years of experience in account management, sales, or customer service, preferably in manufacturing.
- Strong interpersonal skills – you love working with customers and thrive on building relationships.
- Problem-solving mindset – you take ownership and find solutions, not excuses.
- Detail-oriented and organized – you keep things running smoothly.
- Tech-savvy and adaptable – you can learn new systems and processes quickly.
- A team player – you work well with internal departments and clients.
Ownership Creed: “Success does not come from being a powerful leader. It comes from leading powerful people!”
Are You Ready to Make a Change?
If you’re tired of being just a number in a company that doesn’t see your full potential, it’s time to make a move. If you’re a driven, customer-focused professional who thrives in a collaborative environment, we want to hear from you. Apply today and let’s talk about how you can be a key part of our team at Springfield Spring & Stamping!
Visit our website at www.springfieldspring.com to learn more about us and what we do.