What are the responsibilities and job description for the PM Hotel Front Desk Agent position at Springhill Suites By Marriott-Fargo?
Job Description
Job Description
About Us :
Our new Springhill Suites hotel is now seeking friendly, organized, and customer-focused Hotel Front Desk Agents to join our team! As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional stay experience.
Job Summary :
We're looking for a highly skilled and courteous Front Desk Agent to manage guest check-ins / outs, handle room assignments, and provide exceptional customer service. If you have excellent communication skills, a warm smile, and a passion for hospitality, we'd love to hear from you!
Responsibilities :
Greet guests, handle check ins / outs and assign rooms
Manage room keys, ID verification and ensure secure transactions
Answer phone calls, respond to emails and resolve guest inquiries
Process payments, handle billing and keep accurate records
Provide information on hotel services, amenities and local attractions
Collaborate with other departments to ensure seamless guest experiences
Maintain the front desk area's cleanliness and organization
Follow hotel policies, procedures and safety protocols
Requirements :
- Excellent communication, interpersonal and problem-solving skills
Ability to work 3-11p flexible schedule with weekend availability
Basic computer skills
High school diploma or equivalent required
What We Offer :
Competitive hourly rate ($16-$17 / hr.)
Comprehensive benefits package (medical, dental, vision)
Paid time off accrual
Opportunities for career growth and development
A dynamic and supportive work environment
How to Apply :
If you're passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to kira@christiansoncompanies.com
We can't wait to welcome you to our team!
hc146527
Salary : $16 - $17
