Front Desk Agent

**Job Overview:** We are seeking a highly skilled and experienced Front Desk Agent to join our hospitality team. As a key representative of our resort, you will be responsible for providing exceptional customer service, ensuring a seamless check-in and check-out experience for our guests. This role requires a friendly and professional demeanor, with a focus on ensuring our guests feel welcome and valued throughout their stay. **Responsibilities:** - Greet and register guests upon arrival, providing a warm and welcoming atmosphere - Manage front desk operations, including handling guest requests and resolving any issues - Utilize hotel management software to process reservations, manage room assignments, and track guest stays - Provide exceptional customer service, ensuring guests feel valued and cared for throughout their stay - Assist with guest services, including answering questions, providing information on local attractions, and making recommendations for dining and entertainment - Perform night audit duties, including balancing cash and credit transactions and ensuring all records are accurate and up-to-date - Maintain a clean and organized front desk area, ensuring all necessary supplies are available and easily accessible - Collaborate with other departments, including housekeeping and maintenance, to ensure a smooth and efficient guest experience - Demonstrate a commitment to hospitality management, ensuring our resort exceeds guest expectations **Qualifications:** - Previous experience in a hospitality or customer service role - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing circumstances - Proficiency in front desk software and hotel management systems - Bilingual or multilingual skills are highly desirable - High school diploma or equivalent required - Prior experience with night audit duties is an asset **Skills:** - Front desk experience - Hotel management skills - Multilingual skills - Experience in a resort environment - Excellent customer service skills - Strong hospitality management skills - Proficiency in guest services - Night audit experience - Bilingual or multilingual skills - Hospitality management skills

Job Type: Part-time

Pay: $12.50 - $13.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Saginaw, MI 48604 (Required)

Ability to Relocate:

• Saginaw, MI 48604: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $13