What are the responsibilities and job description for the Night Auditor position at SpringHill Suites by Marriott?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing guest relations, performing night audits, and providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong communication skills, a background in hospitality management, and the ability to handle various tasks efficiently during the night shift.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming atmosphere for guests.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of room availability and reservations.
- Operate phone systems effectively to assist guests and handle incoming calls.
- Collaborate with other departments to ensure seamless service delivery throughout the hotel.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong guest relations skills with a focus on delivering exceptional service.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Knowledge of night audit processes is advantageous but not mandatory; training will be provided.
- Proficiency in using phone systems and basic computer applications related to hotel management.
- Excellent phone etiquette and interpersonal skills to engage with guests effectively.
- Ability to work independently during night shifts while maintaining attention to detail.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during overnight hours.
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 18 – 27 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Work Location: In person
Salary : $13
