What are the responsibilities and job description for the Part-Time Guest Service Agent (Mornings and evenings also need to be available on the weekends) position at SpringHill Suites Independence?
JOB TITLE: Guest Service Representative/Front Desk Clerk
REPORTS TO: Guest Service Manager/Front Office Manager
JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests services through various departments.
ESSENTIAL FUNCTIONS:
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
- Assists guests upon arrival and handles check-in procedure swiftly and accurately
- Maximizes room revenue and occupancy levels through suggestive selling
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house
computer accuracy to ensure maximum occupancy
- Examines the day's reservations for correct date, type of room reserved, and any special requests
- Executes reservations using signal blocking cards and files reservation cards alphabetically
1. Pulls ARR list
2. Pulls CXL list
- Complies with the hotel's security and emergency procedures
- Complies with all corporate office and applicable franchise policies and procedures
- Maintains order and cleanliness of the front desk area
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel
- Performs other related and unrelated tasks as assigned by management
Job Type: Part-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Independence, OH 44131 (Required)
Ability to Relocate:
- Independence, OH 44131: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
