What are the responsibilities and job description for the Part Time Front Desk Agent position at Springhill Suites Marriott?
Front Desk Associate
The Front Desk Associate works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.
Job Responsibilities
- Audit, post and balance room accounts
- Reconcile credit card receipts
- Register and check in all incoming guests
- Assist in other departments such as Breakfast, Housekeeping, Laundry etc. as needed
- Maintain the cleanliness of the hotel bathrooms, lobby and other public areas
- Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day
- Address and resolve guest complaints and ensure guest satisfaction
- Handle all incoming and outgoing reservation requests
- Perform other duties as assigned by management
Skills & Experience
- Highly energetic, motivated individual
- Willing to take initiative and work with little direction
- Previous hospitality industry experience preferred but not required
- Excellent interpersonal and communication skills with strong customer/client focus essential
- Strong problem-solving skills
- Ability to shift and manage multiple priorities
- Excellent computer skills
Hours: Part-time, must be able to work a flexible schedule including holidays & weekends.
If you possess the skills we are looking for then we invite you to apply today!
Complete an application, available at the Hotel front desk, for immediate consideration or send resume to address provided!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Salary : $16
