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Front Desk

SpringHill Suites
Munster, IN Full Time
POSTED ON 12/26/2024 CLOSED ON 1/7/2025

What are the responsibilities and job description for the Front Desk position at SpringHill Suites?

POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.


PRIMARY RESPONSIBILITES:


  • Receives shift instructions and drawer from Manager and reviews Front Desk Log.
  • Counts and verifies bills and coins in drawer.
  • Generates current house status and pre-registration report.
  • Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
  • Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
  • Verifies guest history information, issues guest room key, and answers guest inquiries.
  • Answers switchboard promptly, relaying calls and recording messages.
  • Receives and sorts incoming mail and prepares outgoing mail.
  • Pre-blocks and pre-registers groups or tours as assigned.
  • Receives documents and places wake-up calls.
  • Post any and all incidental charges to guest folios.
  • Checks out guests, finalizes folio, collects payment, and obtains guest room key.
  • Resolves customer complaints, recording specific complaint information.
  • Maintains and cleans immediate work area.
  • Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
  • Records significant information to Front Desk Log.
  • Performs other duties as needed or assigned.
  • Maintains compliance with company policies, practices, procedures and safety standards.
  • Inspects all conference rooms and common areas each day to ensure security standards are met.
  • Reports in proper uniform, which is cleaned and pressed.
  • To be familiar with local competition and rates
  • To attend and participate in staff meetings.
  • To handle all incoming reservations and record properly.
  • To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
  • To handle inquiries, both phone and in person, giving property tours when at all possible.
  • To perform daily, area hotel availability checks.
  • Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
  • Other duties as requested.

Brand: SpringHill Suites
Address: 9651 Calumet Avenue Munster, IN - 46321
Property Description: XF2 - Springhill Suites
Property Number: XF2
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