Room Attendant

Our culture is driven by our care for our guests and associates alike. Our mission is to create a genuine guest experience that is unrivaled and effortless.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational
• Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Exert physical effort in transporting up to 50 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Job Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean and service guest rooms by assignment, category and priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Remove all dirty terry and linen and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace all guestroom items required by SOP.
• Clean closets and door tracks on check-out rooms and ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
• Open all drawers/doors in check-out rooms and remove items left by guest.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Remove all dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove trash, debris and cobwebs from balcony/patio.
• Ensure presence of fire safety, rate cards and DND sign.
• Vacuum carpet in guest room.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of functions that an associate in the position may be asked to perform from time to time. This document does not create an employee contract, express implied or otherwise and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modified and/or alter any of the duties listed to meet business needs.

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity