What are the responsibilities and job description for the Front Desk Manager position at Springhills Suites by Marriott McAllen Convention...?
Job Summary
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk area within our organization. This position involves overseeing daily front desk activities, providing exceptional customer support, and managing administrative tasks. The ideal candidate will possess strong time management skills, computer literacy, and a friendly demeanor to create a welcoming environment for clients and visitors.
Responsibilities
- Supervise front desk staff and ensure high standards of customer service are maintained.
- Manage daily operations at the front desk, including greeting visitors and answering inquiries.
- Provide administrative support by managing schedules, appointments, and correspondence.
- Maintain an organized filing system and ensure all records are up to date.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Assist in training new staff members on front desk procedures and customer service protocols.
- Address client concerns promptly and effectively to ensure satisfaction.
- Collaborate with other departments to enhance overall service delivery.
Requirements
- Preferably FOSSE experience
- Proven experience in customer support or a similar role; experience as a medical receptionist is a plus.
- Strong administrative skills with attention to detail and accuracy.
- Excellent time management abilities to prioritize tasks effectively.
- Bilingual in Spanish is highly desirable to assist diverse clientele.
- Demonstrated ability to maintain professionalism in all interactions, both in person and over the phone.
- Ability to work independently as well as part of a team in a fast-paced environment.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
Experience:
- Administration: 1 year (Preferred)
Ability to Commute:
- McAllen, TX 78503 (Required)
Work Location: In person
Salary : $13 - $15
